Here is a comparison:Įlectronics:The controls on this unit offer thermostatic control (toggles the unit from low level 1 to high level 5 and back). I replaced this unit with an Englander model 55-SHP10 which is identical to the Model # 25-PDVCH that Home Depot sells for about $900. Haven't heard back yet, but I sure hope I can get rid of this stove and get something better.Īmazon accepted my request to return the unit, and actually arranged to have a team of men come with a truck to pack it up and take it back! Holy cow! I called the manufacturer and after holding for 20 minutes, they transferred me to voice mail! I wrote them an email asking if I can return or exchange the unit because of the poor design.
It gets all over my floor when I open to door to clean it, and I can only reach into the bottom UNDER THE ASH PAN with a vacuum crevice tool! Also, the glass gets coated with soot daily is a pain having to clean it daily. Second, the auger is mounted vertically, which is unreliable and slow to add pellets to the burn cup, and then they slide down a chute into the cup, splashing ash, sparks and soot all over inside the burn chamber! Every time pellets come shooting out the slot, this fly ash accumulates all over the lips and crevices both inside the glass door and UNDER the ash pot and all around the burner cup! This is a real mess, and hassle to clean. I find that the auger does not completely empty the hopper! It "runs out" of pellets while there is still 1/4 bag left stacked up along both sides of the hopper! This is just poor design! The pellets "get stuck" and you have to reach in and keep knocking them down into the center! and these really make it a pain.įirst problem. Now that it burns reliably without going out, it does heat my 1200 sf building well, BUT it has these design flaws which DON'T exist with other pellet stoves like the English Stove Works model for the same price. Customer service was of no use figuring this out.they had me check EVERYTHING else. I had to adjust the sliding air vent inside to slow the burn and this corrected the issue. The first problem I had was the stove would burn the pellets faster than the auger could supply new ones and kept going out. Now that I know what I am looking at, and seeing in other stoves.I am very dissatisfied with both the design and operation of this stove and really would like to return the unit. I have been using the Serenity pellet stove for the past three weeks, trying different pellet brands and types to see what works best.
I never owned a pellet stove before, and I was so excited to get started.
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